Integrating Active Listening and Writing in Student Training

In an increasingly digitalized and globalized world, the ability to communicate effectively has become an essential skill for professional success. As a psychologist, I understand the importance of soft skills, which are fundamental for social interaction and emotional and professional well-being. At Jala University, we recognize the relevance of integrating active listening and effective writing into our students’ training, providing them with tools that allow them to excel academically and professionally.

The Importance of Active Listening and Effective Writing

Active listening not only improves information comprehension but also strengthens empathy, emotional connection, and teamwork (Cassany, 2006). From a psychological perspective, active listening also enhances emotional regulation and conflict resolution (Goleman, 2006).

On the other hand, effective writing is key to conveying ideas clearly and persuasively, helping to structure thought coherently (Cassany, 2010; Cifuentes & Fernández, 2018). Both competencies are fundamental in the software industry, where clear communication can determine the success or failure of a project.

Methodologies Applied at Jala University

To strengthen these skills, we have designed innovative pedagogical strategies that include daily practice through laboratory exercises:

• Role-playing: Simulations of meetings with clients and internal teams, allowing students to practice active listening and respond effectively to complex situations. This approach promotes experiential learning, which is fundamental for acquiring soft skills (Luján, 2019).
• Text Analysis: Application of argumentative writing techniques that encourage critical reflection, logical organization of ideas, and the development of empathetic and effective writing (Cassany, 2010; Lunsford, 2016).
• Collaborative Projects: Activities that simulate real software development environments, improving written and verbal communication within teams. These projects integrate active communication into professional settings, fostering a sense of belonging and shared responsibility (Maturana, 2000).

Conclusion: Communication as a Pillar of Professional Success

As a psychologist and expert in communication, writing, and composition, I have observed how active listening and precise writing can transform not only team dynamics but also the success of a project. These skills enhance productivity and promote emotional well-being and psychological health within a team. In the software industry, these competencies are essential for aligning teams, understanding client needs, and ultimately creating solutions that address real problems.

By integrating active listening and effective writing into our students’ training, we prepare them to be not only technical experts but also leaders in communication—a key competency for success in any professional field.

References

• Cassany, D. (2006). La cocina de la escritura: Técnicas para escribir en la universidad. Anagrama.
• Cassany, D. (2010). El oficio de escribir: 18 reflexiones sobre la escritura y la enseñanza. Graó.
• Cifuentes, L., & Fernández, A. (2018). Habilidades blandas en la educación superior: Estrategias de comunicación eficaz. Ediciones Pirámide.
• Goleman, D. (2006). Inteligencia emocional: Por qué es más importante que el cociente intelectual. Editorial Kairós.
• Lunsford, A. (2016). El manual de St. Martin. Bedford/St. Martin’s.
• Luján, R. (2019). Habilidades sociales y emocionales en la práctica educativa. Editorial Pearson.
• Maturana, H. (2000). El sentido de lo humano. Editorial Los Libros de la Catarata.
• Project Management Institute (PMI). (2021). Pulse of the Profession 2021. PMI. Retrieved from https://www.pmi.org.

This article was written in Spanish and translated into English with ChatGPT.